Support

How to get help

Email alex@thecofounderstandard.com.au.

A real person reads it, and that person is me. I am one coach in Sydney, so I am not sitting on the inbox around the clock. Expect an answer within a couple of working days.

It helps if you tell me three things: what you were doing, what happened instead, and whether you were on a phone, a tablet or a browser.

Coaching, not therapy

Momentum is coaching. It is not therapy, counselling, psychology or psychiatry, and the companion inside it is not a crisis service. Email reaches me in a day or two, which is no use in an emergency.

If you or someone else is in danger, call 000. If you are in distress, call Lifeline on 13 11 14. They answer 24 hours a day, every day.

Signing in

There is no sign-up screen. Your account is made when your coaching starts, and you get an email invitation that asks you to set a password.

After that, sign in with your email address and that password.

If no invitation ever arrived, check your spam folder, then email me and I will send it again.

Forgotten password

• On the sign-in screen, tap "Forgot password?".
• Type your email address and ask for a reset link.
• The app replies that if the address is in the system, a link is on its way. It is worded that way on purpose, so nobody can use the form to find out who has an account. Check your inbox, then check spam.
• The link opens a page where you choose a new password. It has to be at least 8 characters.
• Reset links expire. If the page says the link has expired, go back to the sign-in screen and ask for a new one.

If none of that works, email me and I will sort it out with you.

Deleting your account

You can do it yourself, from inside the app. Open your account page, or tap your avatar at the top of the coach room. Choose Delete account, type DELETE, and confirm.

It happens straight away. There is no waiting period and there is no undo.

What goes with it:

• Every conversation with your coach.
• Your plan: goals, actions, check-ins and reflections.
• Your life system, your journey entries and your saved snapshots.
• Your session history and your coaching agreement.
• Your profile and your sign-in.

What does not go. Your coach runs on a model built by Anthropic, and a copy of what you sent it expires from their systems within 30 days rather than the moment you press delete. Work you did inside somebody else's company values space stays with that company, with your name off it. Invoices and email live outside the app entirely.

If you own a company values space, deleting your account deletes that as well: the values, the behaviours, the teams, and every rating your people submitted. It cannot be restored. Talk to me before you do it.

Privacy and terms

The Privacy Policy says what the app collects, why, and exactly who else sees it. The Terms of Service covers the rest.