What I collect

Your account. Your name, your email address, and a password. Supabase stores the password scrambled. I never see it.

What you write. This is the bulk of it:

• Your messages to the AI companion, and its replies.
• Your check-ins, goals, next actions and progress notes.
• Your journey entries and your Life System: the areas of your life, where you place them, the goals under them, and the people you name in them.
• Values work, where your coaching includes it.
• Anything you choose to say into the app by voice.

What I write about you. Session notes, recommendations, and my read on how the work is going.

Voice, if you use it. Your speech is turned into text and the text is what gets saved. I do not keep the recording.

Technical detail. How many messages you send, how long the coach took to reply, which model answered, whether a reply finished or broke, and errors. There is a section on that further down, because it deserves one.

Nothing else. There are no payment details in the app, nothing is sold in it, there is no advertising in it, and it does not track you across other apps or websites.

Why I collect it

• To coach you. Everything in the app exists to make the next session and the next decision sharper.
• To make the companion useful. It reads your goals, your plan and your recent work so it is not starting cold every time you open it.
• To hold the quality. I read these conversations myself and run checks over them, because you are paying for a standard.
• To keep you safe. Language that reads as crisis raises a flag with me the same day.
• To keep it running. Signing you in, fixing faults, and keeping the running costs sane.

Who else sees it

This is the part most privacy pages bury. Here it is up front.

Me. I read your coaching conversations. That is not a leak, it is the coaching. No other client ever sees your work, and nobody else on earth has an account that can read it.

Anthropic, for the AI replies. When you send a message, that message and the context the companion is holding for you (your name, your goals, your plan, the rest of the conversation) go to Anthropic's API in the United States so a reply can be generated. The model is Claude Fable 5. If it refuses a message it should not have refused, Claude Opus 4.8 answers instead. Once a night a smaller model, Claude Haiku 4.5, reads finished conversations and labels them so I know which ones to review first.

Anthropic keeps prompts and replies for up to 30 days for their own trust and safety checks, then deletes them. They do not use your words to train their models. I need to be straight about the limit that creates: when you ask me to delete something, I can delete my copy straight away, but I cannot reach into Anthropic's 30 day window and pull it back early. It expires on its own.

ElevenLabs, for voice. Only if you use it. Your recording goes to ElevenLabs to be turned into text, and the coach's reply text goes to ElevenLabs to be spoken back to you. If ElevenLabs is unavailable, transcription falls back to OpenAI. Both are in the United States. I do not store the audio at either end. What each of them keeps is set by their own terms, not mine.

Supabase, for storage. Your account and every piece of coaching data sit in a Postgres database run by Supabase. The servers are in Tokyo, Japan.

Resend, for email. It sends the small number of emails the app sends. One of them matters here: if something you write matches crisis language, an email goes to me the same day so I can reach out to you. That email contains no part of what you wrote. It carries your account id and the time, and nothing else.

Google Analytics, for the website. The public website counts page views through Google Analytics, and the same measurement code is in the app build. It is deliberately blind to the private half: the coach room, your plan, your check-ins and every other signed-in page report nothing at all. The address of a page is never sent either, because sign-in tokens and private link codes live in addresses. What Google is told is that a public page was viewed.

Your employer, if they pay for your coaching. They are told that sessions happened. They are not told what you wrote.

Nobody else. I do not sell your information, I do not share it with advertisers, and I do not hand it to data brokers.

Your information goes overseas

Australian Privacy Principle 8 says I have to tell you this before it happens rather than after, so here it is in one place. These are the countries your information is held in or sent to:

• Japan. Supabase, where the database lives.
• United States. Anthropic for the AI replies, ElevenLabs for voice, Resend for email, Google for website analytics, and OpenAI if the voice standby is used.

I have read what these companies commit to and I have chosen them on that basis. What I cannot promise you is that Australian privacy law follows your information to Tokyo or California. It does not, in the way it would here. That is the honest position, and it is why this section exists.

The counting, in plain words

Two tables in the database do the counting, and neither of them is anonymous. Both are tied to your account.

Every message writes one row. It holds what you wrote, what the coach replied, which model answered, how many tokens it used, how long it took, and whether the reply finished cleanly. That row is what my review queue reads, and it is how I keep the running cost from getting away from me.

Your reactions write their own rows. If you flag a reply, report one, react to one, hit the daily message limit, or trip the crisis check, that is recorded against your account.

I could describe this as anonymous usage data. It is not, so I have not.

How it is kept

• Encrypted on the way there, over HTTPS, and encrypted at rest by Supabase.
• Row level security in the database, so one client's rows cannot be read from another client's account.
• Sign in is your email and a password you set. There is no social login and there never will be.
• The app itself holds no long term secrets on your phone beyond your sign-in session.

No system is perfect. If something goes wrong I will tell you, and where the Notifiable Data Breaches scheme requires it, I will tell the Office of the Australian Information Commissioner too.

How long I keep it

While you are a client, and while the record is still useful to your coaching.

When you leave, tell me and I will delete it, or delete it yourself from inside the app. I do not have a business reason to keep your words after you have gone, and "it might be useful one day" is not a reason.

Two things sit outside that. Invoices and the emails between us live in my accounts, not in the app, and I have to keep some of them for tax and professional reasons. And if you did values work inside a company space that belongs to somebody else, that work stays with the company, with your name off it.

Getting at it, fixing it, deleting it

See it. Ask me and I will send you what I hold. No charge, and normally inside 30 days.

Fix it. Tell me what is wrong and I will correct it. If I disagree, I will say why in writing and note your position on the record.

Delete it. In the app, open Settings and choose Delete account. You confirm, and it runs there and then: your conversations, your plan, your check-ins, your Life System, your session history, your profile and your sign-in. Nothing is kept back and nothing waits in a queue. You can also just email me and I will do it for you.

The one thing a delete does not reach is Anthropic's 30 day window, described above. It clears itself.

Coaching, not therapy

Momentum is coaching. It is not therapy, counselling, psychology or medical treatment, and nothing in it is a diagnosis. The AI companion is a thinking partner, not a clinician.

If you are in distress or you are not safe, call Lifeline on 13 11 14, or 000 in an emergency. I read for crisis language and I will reach out to you, but I am not a crisis service and the app is not watched around the clock.

Children

Momentum is for adults in a coaching engagement. It is not built for children and it is not aimed at them.

If this page changes

I will change the date at the top, and for anything that actually affects you I will tell you in the app or by email before it takes effect.

Contact and complaints

Alex Knight. The Inner Coach and The Co-Founder Standard. Sydney, New South Wales, Australia.

Email alex@the-innercoach.com.au.

If I get this wrong, tell me first. I will answer inside 30 days. If my answer does not satisfy you, take it to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

The other half of the paperwork is the Terms of Service.

Who you are dealing with

Momentum is run by Alex Knight, a sole trader in Sydney, New South Wales, trading as The Inner Coach and The Co-Founder Standard.

What Momentum is

An app that carries your coaching between sessions. Your plan, your goals, your check-ins, and an AI companion built on my coaching method.

Access normally comes with a coaching engagement. Your coaching agreement covers the sessions and the fees. This page covers the app.

What it is not

It is not therapy, counselling, psychology or psychiatry. It is not medical treatment and nothing in it is a diagnosis. It is not legal advice. It is not financial, investment or tax advice. It is not a crisis service.

If you need any of those, get them from someone qualified to give them.

In an emergency call 000. If you are in distress, Lifeline is 13 11 14.

The AI can be wrong

The companion runs on Claude, from Anthropic. It can be confidently wrong. It can misread you. It can miss the obvious thing.

Treat what it says the way you would treat a sharp colleague's opinion at eleven at night. Worth thinking about. Not a verdict.

Every decision you make after reading it is yours. Read it, do not outsource to it.

Your account

• One person per account. Keep your password to yourself.
• Tell me straight away if you think someone else has got into it.
• You are responsible for what happens under your login.
• Give me accurate details, and keep your email address current, because that is how I reach you.

Using it well

Please do not:

• Use it for anything illegal.
• Put someone else's confidential material in it when you have no right to share it.
• Try to reach data that is not yours, or poke at how the app is secured.
• Point automated traffic at it, or scrape it.
• Resell or share your access.

There is a daily message limit so that one heavy day cannot run the costs away. You will see a plain message if you reach it, and it resets the next day.

Write honestly. The whole thing works better.

What you write stays yours

You keep ownership of everything you write in the app.

You give me permission to store it, show it back to you, send it to the service providers listed in the Privacy Policy so the app can work, and read it myself as your coach. That is the whole of it. I do not use your words to sell anything, and I do not publish them.

What stays mine

The app, the coaching method behind it, the prompts and the writing in it are mine. Using Momentum does not give you a licence to copy them or to build a competing product out of them.

Availability

I will keep it up as well as I can. It is a small business, not a bank. There will be outages, there will be maintenance, and there will be days when a provider I depend on is down.

If something is going to be off for more than a short while, I will tell you.

Changes to these terms

I can update these terms. If a change affects you in any way that matters, I will tell you in the app or by email before it takes effect, and give you a fair chance to read it.

If you do not accept a change, you can close your account and I will delete your information.

Ending it

You can stop at any time. Open Settings and choose Delete account, or email me and I will do it.

I can close your account if your coaching engagement ends, or if you seriously break these terms. Unless something unlawful or genuinely serious is happening, I will give you notice, a chance to put it right, and time to take a copy of your information with you.

Where I stand on liability

Nothing here is dressed up, so read it as written.

• Australian Consumer Law gives you guarantees that cannot be excluded, restricted or modified. Nothing on this page does that, and nothing on this page is trying to.
• Where the law allows me to limit my liability for a service, my liability is limited to supplying the service again, or paying the cost of having it supplied again.
• Outside those guarantees, I am not responsible for a decision you make after reading something in the app. That is the deal with a thinking partner.

This is not a blanket exclusion, and it is not meant to be read as one. If I cause you loss through something I am actually responsible for, the law applies the way it normally would.

Governing law

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales can hear any dispute, and so can any other court that properly has jurisdiction.

Contact

Alex Knight. Sydney, New South Wales, Australia. Email alex@the-innercoach.com.au.

The other half of the paperwork is the Privacy Policy.

How to get help

Email alex@the-innercoach.com.au.

A real person reads it, and that person is me. I am one coach in Sydney, so I am not sitting on the inbox around the clock. Expect an answer within a couple of working days.

It helps if you tell me three things: what you were doing, what happened instead, and whether you were on a phone, a tablet or a browser.

Coaching, not therapy

Momentum is coaching. It is not therapy, counselling, psychology or psychiatry, and the companion inside it is not a crisis service. Email reaches me in a day or two, which is no use in an emergency.

If you or someone else is in danger, call 000. If you are in distress, call Lifeline on 13 11 14. They answer 24 hours a day, every day.

Signing in

There is no sign-up screen. Your account is made when your coaching starts, and you get an email invitation that asks you to set a password.

After that, sign in with your email address and that password.

If no invitation ever arrived, check your spam folder, then email me and I will send it again.

Forgotten password

• On the sign-in screen, tap "Forgot password?".
• Type your email address and ask for a reset link.
• The app replies that if the address is in the system, a link is on its way. It is worded that way on purpose, so nobody can use the form to find out who has an account. Check your inbox, then check spam.
• The link opens a page where you choose a new password. It has to be at least 8 characters.
• Reset links expire. If the page says the link has expired, go back to the sign-in screen and ask for a new one.

If none of that works, email me and I will sort it out with you.

Deleting your account

You can do it yourself, from inside the app. Open your account page, or tap your avatar at the top of the coach room. Choose Delete account, type DELETE, and confirm.

It happens straight away. There is no waiting period and there is no undo.

What goes with it:

• Every conversation with your coach.
• Your plan: goals, actions, check-ins and reflections.
• Your life system, your journey entries and your saved snapshots.
• Your session history and your coaching agreement.
• Your profile and your sign-in.

What does not go. Your coach runs on a model built by Anthropic, and a copy of what you sent it expires from their systems within 30 days rather than the moment you press delete. Work you did inside somebody else's company values space stays with that company, with your name off it. Invoices and email live outside the app entirely.

If you own a company values space, deleting your account deletes that as well: the values, the behaviours, the teams, and every rating your people submitted. It cannot be restored. Talk to me before you do it.

Privacy and terms

The Privacy Policy says what the app collects, why, and exactly who else sees it. The Terms of Service covers the rest.